Frequently Asked Questions (FAQ) | CochesdeMetal.es – Scale Model Cars

At CochesdeMetal.es we offer a wide variety of diecast scale cars, ideal for collectors and motor enthusiasts. Among our most popular categories, you will find:

• Classic and sports cars: Replicas of iconic vehicles from brands like Ferrari, Porsche, Lamborghini, Ford, and Mercedes-Benz.
• Cars from movies and series: Models inspired by legendary movies and TV shows, such as Fast & Furious, Batman, Knight Rider (The Knight Rider), and more.
• Competition cars: Detailed replicas of Formula 1, rally, NASCAR, and Le Mans, with official decorations and sponsors.
• Police, fire, and public service vehicles: Scale models of emergency and rescue vehicles, perfect for collectors of specific themes.
• Trucks, off-road vehicles, and industrial vehicles: Including trailers, cranes, jeeps, and 4x4 vehicles.
• Limited editions and exclusive models: Special pieces for demanding collectors, with unique details and limited production.
• Different scales: We have models in 1:18, 1:24, 1:32, 1:43, 1:64 and more, suited for all kinds of collections.

Our collectible miniature cars are made from a combination of:

• Diecast metal, which gives them a realistic and durable finish.
• High-quality plastic parts for the details.
• Rubber tires for greater realism.

Yes, many of our models include details such as:

• Opening doors.
• Functional hoods and trunks.
• Steering and rotating wheels.
• Realistic suspension on some models.

Check each product’s sheet to see its specific features.

Buying at CochesdeMetal.es is quick and easy. Follow these steps to find and buy your favorite scale car:

1. Search for the model:
   • Use the search bar at the top of the website by typing the brand, model, or scale of the car you are looking for.
   • Browse our categories such as classic cars, sports cars, movie cars, competition, or limited editions.
   • Filter by scale (1:18, 1:24, 1:43, etc.), brand, price, or availability to find the perfect model.
2. Select the product:
   • Once you find your scale car, access the product page to see its features, images, and details.
   • If it’s the model you want, click "Add to cart".
3. Complete the purchase:
   • When you are ready, go to the shopping cart and click "Checkout".
   • Enter your shipping details and choose the payment method.
   • Review your order and confirm the purchase.
4. Secure payment:
   • Pay 100% securely with any of the accepted payment methods at CochesdeMetal.
   • You will receive a confirmation email with your purchase details.
5. Shipping and tracking:
   • As soon as we ship your order, you will receive a tracking code to track your package in real time.
   • Within a few days, you will have your collectible car at home.

If you have any questions during the process, contact us and we will help you with everything you need.

At CochesdeMetal.es we accept the following payment methods:

• Credit and debit cards: Visa, MasterCard, 4B, American Express.
• PayPal: Fast and secure payment with your PayPal account.
• Bank transfer: Payment information for transfer will be sent after order confirmation.
• Flexible payment with SeQura: allows you to pay your purchases in flexible installments, choosing terms with no interest or with transparent costs adapted to you.
• Cash deposit: Santander bank ATM that allows depositing into account without envelope or card, quickly and securely.
• Bizum: Bizum allows sending and receiving money instantly between mobiles using just the phone number.

[See all Payment Methods >>]

Of course, we use SSL security protocols to ensure your data and payments are protected at all times.

A pre-order is an order for an item we do not yet have in stock, but whose arrival is already expected. If you place an order including one or more pre-order products, we will send the complete order once we have received the last pending item.

If you prefer not to wait and want to receive immediately the products already available, we recommend placing two separate orders:

• One with the in-stock items, which we ship immediately.
• Another with the pre-order products, which we will ship when available.

Yes, we ship to all of Spain, including the Balearic Islands and Canary Islands. We also ship to countries in the European Union.

[See how to ship to the Canary Islands >>]

Estimated delivery times are:

• Iberian Peninsula: 24-48 business hours.
• Other destinations: check our Shipping Times.

The shipping cost depends on the destination, the weight of the order, and whether the minimum order amount required to include shipping is reached.

Anyway, you can always calculate it before completing your purchase.

For more information about specific shipping costs for each region, feel free to Check Shipping Costs.

When the shipping company picks up your order from our warehouses, you will receive a tracking code by SMS to the contact number provided to track your package in real time.

Yes, you can request a return within 14 days after delivery, provided that the product is in perfect condition and retains its original packaging.

To start a return, follow these steps:

1. Contact us providing your name, order number, and reason for the return.
2. We will provide you with instructions for sending the product back.
3. Once received and its condition verified, we will process issuing a discount coupon, refund, or exchange of the item, depending on the case.

If you receive a defective or damaged scale model car, write to us within 48 hours after delivery with photos of the product and package. We will offer you a quick solution.

If you have questions or need assistance, you can contact us during our Customer Service Hours (Monday to Friday, 9:00 AM - 6:00 PM) through any of the following channels:

• Whatsapp: (+34) 619 00 90 90.
• Email: clientes@cochesdemetal.es.
• Phone: (+34) 941 58 74 75.
• Contact form on our website.

Yes! In our store you will find exclusive models and limited editions for the most demanding collectors. Stay tuned for all our news.

Yes! You can subscribe to receive news, updates, and exclusive offers in your email.

We do not share your email with third parties. You can unsubscribe at any time.